System Status
All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.com Operational
Stockwell Operational
Ops Tool Operational
Stockwell App Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
AirVend Service Operational
365 Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly V5 Server Patching Jun 19, 01:00-04:00 EDT
Dear Valued Partners,

365 will be performing server maintenance on our V5 system on Sunday, June 19th, beginning at 1:00 am and ending at 4:00 am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience intermittent downtime in ADM, the 365 Inventory Application and the 365 Pay Application.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for outage updates.

Thank you,
365 Support Team

Posted on May 13, 11:20 EDT
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - This incident has been resolved.
May 16, 17:14 EDT
Monitoring - Dear Valued Customers,

We are currently experiencing a high volume of calls related to offline devices impacted by inclement weather over the weekend. These devices will return to online status once full network functionality is restored.

Thank you,
365 Support Team

May 16, 12:27 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.