All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Resident Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AirVend (AV Live) Server Maintenance Mar 27, 2025 21:00-23:00 EDT

Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on Thursday, 03/27/2025 beginning at 9:00pm and ending at 11:00pm EDT.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team
Posted on Feb 21, 2025 - 14:18 EST
Mar 23, 2025

No incidents reported today.

Mar 22, 2025
V5 (ADM) Emergency Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 23:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:00 EDT
Scheduled - Dear Valued Partners,

365 Retail Markets will be performing emergency server maintenance on our V5/ADM system on Saturday, March 22nd at 11:00pm EDT and ending at 11:15pm EDT. Downtime is expected to be minimal.

During this maintenance kiosks may briefly go into local mode but are expected to recover on their own. Please note that consumers will still be able to make purchases at the kiosk while in local mode.

Once the maintenance is complete all data will resync automatically, and nothing will be lost. Our teams will be monitoring all systems during the entire process and will address any issues as they arise.

If you see any issues or have any questions, please contact our Support team at support@365smartshop.com or visit https://status.365retailmarkets.com/ for updates.


Thank you,
365 Support Team
Mar 20, 17:44 EDT
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 03/08/2025 and Sunday, 03/09/2025.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


March 8th:

8AM to 12PM EST - Central Canada and some Central US customers are expected to be impacted.

March 9th:

8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EDT - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Feb 6, 17:06 EST
Mar 9, 2025
LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 03/08/2025 and Sunday, 03/09/2025.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


March 8th:

8AM to 12PM EST - Central Canada and some Central US customers are expected to be impacted.

March 9th:

8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EDT - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Feb 6, 17:03 EST
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