GMA - Delays in updating funding transactions
Incident Report for 365 Retail Markets - System
Resolved
Dear Valued Customer,

As you know, last week we implemented several changes based on recommendations from Amazon Web Services (AWS) to address the delayed funding issues. Unfortunately, after a few days of normal processing without delays, this issue resurfaced earlier today and we are working actively with Amazon Web Services (AWS) support to identify the root cause and address it.

Please be reassured that we have all-hands-on-deck to find and fix the root of the issue as soon as possible so that it doesn’t resurface again. As soon as we fix the issue, we will provide a detailed root cause along with the remedial measures we are putting in place to address it.

We apologize again for this inconvenience and truly appreciate your partnership and patience.

Important Note: No funding data has been lost during the updating delay.

Thank you,
365 Retail Markets
Posted Aug 17, 2022 - 14:00 EDT
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