All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Engage Operational
365 Dining Operational
365 Catering (Spoonfed) Operational
365 Kitchen Management (Kafoodle) Operational
Impulsify Operational
ImpulsePoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 18, 2025

No incidents reported today.

Dec 17, 2025
AirVend (AV Live) Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 21:00 EST
Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our AirVend (AV Live) system on Wednesday, 12/17/2025 beginning at 9:00pm and ending at 11:00pm EST.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team
Nov 25, 17:33 EST
Dec 16, 2025

No incidents reported.

Dec 15, 2025
Some Pico platform devices reporting offline, then online
Resolved - Dear Valued Partner,

The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online.

We will continue to monitor impacted services and devices throughout the day.

Thank you for your patience while we worked to resolve this issue.

365 Retail Markets
Dec 15, 09:58 EST
Identified - The issue appears to be related to the back-end heartbeat monitoring service, and the devices are not actually losing internet connectivity. Credit cards and sales transactions from Pico devices are still working as expected.

We are actively working to resolve the back-end heartbeat monitoring services.
Dec 15, 09:13 EST
Investigating - Dear Valued Partner,

We’re investigating an issue with some Pico platform devices reporting offline, and then back online again.

Please check https://status.365retailmarkets.com/ for continuous updates during this disruption.

We apologize for this inconvenience and appreciate your patience.

Thank you,

365 Retail Markets
Dec 15, 08:33 EST
Dec 14, 2025
V5 (ADM) Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 14, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 23:00 EST
Scheduled - Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday, 12/13/2025, beginning at 11:00pm and ending at 3:00am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team
Nov 13, 16:44 EST
Dec 13, 2025
Dec 12, 2025

No incidents reported.

Dec 11, 2025
VDI integrations Sales data delayed
Resolved - Dear Valued Partner,

All Sales data for all VDI interfaces has fully synchronized. Thank you for your patience.

365 Retail Markets
Dec 11, 22:17 EST
Update - We are continuing to monitor as the Sales data catches up. An additional update will be posted once the data has fully synchronized.
Dec 11, 15:33 EST
Monitoring - The issue has been identified, and a fix has been implemented. Sales data is now flowing again; however, we do not expect to be fully caught up until this evening.

An additional update will be posted once the data has fully synchronized.

Thank you for your continued patience.
Dec 11, 11:03 EST
Investigating - Dear Valued Partner,

We’re experiencing an issue with Sales data transfers to VDI and OneMarket integrations. This may cause inventory updates and sales reports in your VMS to be behind by 2.5 hours as of ~10:00am EST.

365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible.

Please check https://status.365retailmarkets.com/ for continuous updates during this disruption.

We apologize for this inconvenience and appreciate your patience.

Thank you,
365 Retail Markets
Dec 11, 10:20 EST
Dec 10, 2025
FullCount December 2025 release
Completed - The scheduled maintenance has been completed.
Dec 10, 01:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 EST
Scheduled - Begin time: December 10th 12:00 AM CDT
End time: December 10th 12:15 AM CDT

FullCount will be performing a monthly release of all applications. All applications will restart during this maintenance window. Users may experience a brief interruption during the restart.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Dec 2, 12:40 EST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage