All Systems Operational
About This Site
Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.
V5 Platform
Operational
ADM
Operational
Credit Card Gateway
Operational
Global Market Accounts
Operational
LightSpeed Integration
Operational
Mobile App
Operational
MyMarketAccount.net
Operational
Network Connectivity
Operational
Order Ahead
Operational
VDI Integrations
Operational
AirVend Vending
Operational
AV Live
Operational
Payment Gateway
Operational
Avanti Markets
Operational
AMS
Operational
My Market Card
Operational
Inventory Portal
Operational
Signup Portal
Operational
Kiosk Sync
Operational
VDI Integrations
Operational
LightSpeed Integration
Operational
Company Kitchen
Operational
Business Trax
Operational
Credit Card Gateway
Operational
Mobile App
Operational
VDI
Operational
Lightspeed
Operational
Legacy
Operational
SmartHQ
Operational
Credit Card Gateway
Operational
VDI Integrations
Operational
Global Market Accounts
Operational
LightSpeed Integration
Operational
LightSpeed
Operational
Licensing Portal
Operational
Licensing Service
Operational
Vision CMS
Operational
Azure East DC
Operational
Azure Central DC
Operational
Azure Europe DC
Operational
Azure Central Canada DC
Operational
Parlevel
Operational
VMS
Operational
Stock App
Operational
Koin App
Operational
Link
Operational
Smart Coolers
Operational
Breeze
Operational
Global Market Account
Operational
PicoCV
Operational
Stockwell
Operational
FullCount
Operational
Touchscreen
Operational
Back Office
Operational
Self Service
Operational
Resident Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Company Kitchen Server Maintenance
Nov 30, 2024 22:00 - Dec 1, 2024 00:00 EST
Dear Valued Partners,
We will be performing server maintenance on some of our Company Kitchen systems on Saturday, 11/30/2024 beginning at 10:00pm and ending at 12:00am EST. Impact is expected to be minimal although during this time all customers may experience intermittent downtime with some Company Kitchen services.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
CK Support Team
Posted on Oct 30, 2024 - 17:40 EDT
We will be performing server maintenance on some of our Company Kitchen systems on Saturday, 11/30/2024 beginning at 10:00pm and ending at 12:00am EST. Impact is expected to be minimal although during this time all customers may experience intermittent downtime with some Company Kitchen services.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
CK Support Team
Posted on Oct 30, 2024 - 17:40 EDT
V5 (ADM) Server Maintenance
Dec 14, 2024 19:00-20:30 EST
Dear Valued Partners,
365 will be performing maintenance on our V5/ADM system on Saturday, 12/14/2024, beginning at 7:00pm and ending at 8:30am EST.
During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.
In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Nov 19, 2024 - 17:49 EST
365 will be performing maintenance on our V5/ADM system on Saturday, 12/14/2024, beginning at 7:00pm and ending at 8:30am EST.
During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.
In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Nov 19, 2024 - 17:49 EST
LightSpeed Server Maintenance
Dec 21, 2024 08:00-12:00 EST
Update -
Dear Valued Partners,
We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Dec 21st:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Dec 22nd:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Nov 14, 2024 - 16:40 EST
We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Dec 21st:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Dec 22nd:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Nov 14, 2024 - 16:40 EST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 17, 2024 - 17:20 EDT
Oct 17, 2024 - 17:20 EDT
Scheduled -
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Nov 16th:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Nov 17th:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Oct 17, 2024 - 17:18 EDT
We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Nov 16th:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Nov 17th:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Oct 17, 2024 - 17:18 EDT
LightSpeed Server Maintenance
Dec 22, 2024 08:00-12:00 EST
Update -
Dear Valued Partners,
We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Dec 21st:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Dec 22nd:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Nov 14, 2024 - 16:43 EST
We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Dec 21st:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Dec 22nd:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Nov 14, 2024 - 16:43 EST
Scheduled -
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Nov 16th:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Nov 17th:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Oct 17, 2024 - 17:24 EDT
We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Nov 16th:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Nov 17th:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Oct 17, 2024 - 17:24 EDT
LightSpeed Server Maintenance
Dec 22, 2024 22:00 - Dec 23, 2024 00:00 EST
Update -
Dear Valued Partners,
We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Dec 21st:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Dec 22nd:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Nov 14, 2024 - 16:44 EST
We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Dec 21st:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Dec 22nd:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Nov 14, 2024 - 16:44 EST
Scheduled -
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Nov 16th:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Nov 17th:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Oct 17, 2024 - 17:27 EDT
We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.
We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Nov 16th:
8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.
Nov 17th:
8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Oct 17, 2024 - 17:27 EDT