All Systems Operational
About This Site
Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.
V5 Platform
Operational
ADM
Operational
Credit Card Gateway
Operational
Global Market Accounts
Operational
LightSpeed Integration
Operational
Mobile App
Operational
MyMarketAccount.net
Operational
Network Connectivity
Operational
Order Ahead
Operational
VDI Integrations
Operational
AirVend Vending
Operational
AV Live
Operational
Payment Gateway
Operational
Avanti Markets
Operational
AMS
Operational
My Market Card
Operational
Inventory Portal
Operational
Signup Portal
Operational
Kiosk Sync
Operational
VDI Integrations
Operational
LightSpeed Integration
Operational
Company Kitchen
Operational
Business Trax
Operational
Credit Card Gateway
Operational
Mobile App
Operational
VDI
Operational
Lightspeed
Operational
Legacy
Operational
SmartHQ
Operational
Credit Card Gateway
Operational
VDI Integrations
Operational
Global Market Accounts
Operational
LightSpeed Integration
Operational
LightSpeed
Operational
Licensing Portal
Operational
Licensing Service
Operational
Vision CMS
Operational
Azure East DC
Operational
Azure Central DC
Operational
Azure Europe DC
Operational
Azure Central Canada DC
Operational
Parlevel
Operational
VMS
Operational
Stock App
Operational
Koin App
Operational
Link
Operational
Smart Coolers
Operational
Breeze
Operational
Global Market Account
Operational
PicoCV
Operational
Stockwell
Operational
FullCount
Operational
Touchscreen
Operational
Back Office
Operational
Self Service
Operational
Engage
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
V5 (ADM) Upcoming Network Infrastructure Updates Jun 30, 2025 00:00-00:01 EDT
Dear Valued Customer,
As part of our efforts to minimize data usage while maintaining standards of security and scalability, we are implementing backend infrastructure updates starting in early June. This update will eliminate the VPN for kiosks and use a modern, scalable networking solution.
The update will happen seamlessly behind the scenes and there should be no negative impacts on your business. However, approximately 1% of kiosks may require onsite assistance to power cycle the router or further troubleshooting. Specific guidance will be provided should this occur.
Our team will monitor closely and provide support as necessary. Thank you for your partnership as we improve our infrastructure.
Sincerely,
365 Support
FAQ
Q: Why are you making this change?
A: Maintaining the VPN tunnel and Meraki telemetry consumes significant data. With cellular networks as the preferred connectivity, this is no longer scalable given the prevalence of low data cellular plans.
Q: What network protocol are you switching to?
A: Amazon MQTT. MQTT has been part of our infrastructure for several years and 10,000+ 365 devices are already using the protocol.
Q: Are the Network Requirements changing?
A: The FQDNs and ports for MQTT and TeamViewer have always been included in the Network Requirements. Therefore, we do not anticipate any modifications will be necessary for upstream firewalls. Additionally, the Network Requirements have always incorporated the *.prod.365rm.us wildcard, which encompasses all infrastructure associated with this change.
We are adding one new FQDN for advanced remote troubleshooting and two new ones for future MQTT scaling, however these would also be covered by the existing wild card.
Q: Will any of my local network settings change impacting WIFI or connected DVRs?
A: No, we’re leaving all local network configuration as is, which includes any existing IP address or subnet scopes, DHCP reservations, SSID and port forwards.
Q: Will my data still be secure over the network?
A: Yes, all data in transit continues to be fully encrypted.
Q: What about locations that are using a full tunnel Meraki VPN template?
A: Locations using a full tunnel template will not be updated to use MQTT.
Q: What about my 365 Dining locations?
A: Dining locations will not be impacted and will continue to use the VPN.
Posted on May 21, 2025 - 17:37 EDT
As part of our efforts to minimize data usage while maintaining standards of security and scalability, we are implementing backend infrastructure updates starting in early June. This update will eliminate the VPN for kiosks and use a modern, scalable networking solution.
The update will happen seamlessly behind the scenes and there should be no negative impacts on your business. However, approximately 1% of kiosks may require onsite assistance to power cycle the router or further troubleshooting. Specific guidance will be provided should this occur.
Our team will monitor closely and provide support as necessary. Thank you for your partnership as we improve our infrastructure.
Sincerely,
365 Support
FAQ
Q: Why are you making this change?
A: Maintaining the VPN tunnel and Meraki telemetry consumes significant data. With cellular networks as the preferred connectivity, this is no longer scalable given the prevalence of low data cellular plans.
Q: What network protocol are you switching to?
A: Amazon MQTT. MQTT has been part of our infrastructure for several years and 10,000+ 365 devices are already using the protocol.
Q: Are the Network Requirements changing?
A: The FQDNs and ports for MQTT and TeamViewer have always been included in the Network Requirements. Therefore, we do not anticipate any modifications will be necessary for upstream firewalls. Additionally, the Network Requirements have always incorporated the *.prod.365rm.us wildcard, which encompasses all infrastructure associated with this change.
We are adding one new FQDN for advanced remote troubleshooting and two new ones for future MQTT scaling, however these would also be covered by the existing wild card.
Q: Will any of my local network settings change impacting WIFI or connected DVRs?
A: No, we’re leaving all local network configuration as is, which includes any existing IP address or subnet scopes, DHCP reservations, SSID and port forwards.
Q: Will my data still be secure over the network?
A: Yes, all data in transit continues to be fully encrypted.
Q: What about locations that are using a full tunnel Meraki VPN template?
A: Locations using a full tunnel template will not be updated to use MQTT.
Q: What about my 365 Dining locations?
A: Dining locations will not be impacted and will continue to use the VPN.
Posted on May 21, 2025 - 17:37 EDT
Lightspeed Server Maintenance Sep 6, 2025 06:00-08:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 15, 2025 - 16:13 EDT
Aug 15, 2025 - 16:13 EDT
Scheduled -
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Aug 15, 2025 - 16:09 EDT
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Aug 15, 2025 - 16:09 EDT
V5 (ADM) Server Maintenance Sep 6, 2025 22:30 - Sep 7, 2025 03:00 EDT
Dear Valued Partners,
365 will be performing maintenance on our V5/ADM system on Saturday, 09/06/2025, beginning at 10:30pm EDT and ending at 3:00am EDT.
During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.
In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Aug 08, 2025 - 11:46 EDT
365 will be performing maintenance on our V5/ADM system on Saturday, 09/06/2025, beginning at 10:30pm EDT and ending at 3:00am EDT.
During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.
In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Aug 08, 2025 - 11:46 EDT
FullCount Monthly Release: September 2025 Sep 10, 2025 01:00-01:15 EDT
Begin time: September 10th 12:00 AM CDT
End time: September 10th 12:15 AM CDT
FullCount will be performing a monthly release of all applications. All applications will restart during this maintenance window. Users may experience a brief interruption during the restart.
If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Posted on Aug 29, 2025 - 15:40 EDT
End time: September 10th 12:15 AM CDT
FullCount will be performing a monthly release of all applications. All applications will restart during this maintenance window. Users may experience a brief interruption during the restart.
If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Posted on Aug 29, 2025 - 15:40 EDT
AirVend (AV Live) Server Maintenance Sep 17, 2025 21:00-23:00 EDT
Dear Valued Partners,
365 will be performing server maintenance on our AirVend system on Wednesday, 09/17/2025 beginning at 9:00pm and ending at 11:00pm EDT.
During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.
Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Aug 15, 2025 - 10:23 EDT
365 will be performing server maintenance on our AirVend system on Wednesday, 09/17/2025 beginning at 9:00pm and ending at 11:00pm EDT.
During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.
Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Aug 15, 2025 - 10:23 EDT
Lightspeed Server Maintenance Sep 20, 2025 08:00-12:00 EDT
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 15, 2025 - 16:12 EDT
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 15, 2025 - 16:12 EDT
Lightspeed Server Maintenance Sep 21, 2025 08:00-12:00 EDT
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 15, 2025 - 16:16 EDT
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 15, 2025 - 16:16 EDT
Lightspeed Server Maintenance Sep 21, 2025 22:00 - Sep 22, 2025 02:00 EDT
Dear Valued Partners,
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 15, 2025 - 16:18 EDT
We will be performing server maintenance on our LightSpeed system on Saturday 09/06/2025, Saturday 09/21/2025, and Sunday 09/22/2025.
We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.
Sept 6th:
6AM to 8AM - Select Central US customers are expected to be impacted.
Sept 20th:
8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.
Sept 21st:
8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.
10PM to 12AM EDT - East US customers are expected to be impacted.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 15, 2025 - 16:18 EDT