All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Engage Operational
365 Catering Operational
Spoonfed Operational
Kafoodle Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FullCount Database Maintenance Nov 19, 2025 00:30-01:30 EST

The FullCount technology team will be performing maintenance on the cloud-hosted database and database server. During these maintenance windows, the FullCount application may be partially or completely offline.

Start Time: November 18th­, 2025 11:30 PM CST
End Time: November 19th­, 2025 12:30 AM CST

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Posted on Nov 13, 2025 - 17:00 EST

V5 (ADM) Server Maintenance Dec 13, 2025 23:00 - Dec 14, 2025 03:00 EST

Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday, 12/13/2025, beginning at 11:00pm and ending at 3:00am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team
Posted on Nov 13, 2025 - 16:44 EST
Nov 17, 2025
LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 EST
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday 10/25/2025, Saturday 11/15/2025, and Sunday 11/16/2025.

We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.

Oct 25th:

8AM to 12PM EDT - Central Canada customers are expected to be impacted.

Nov 15th:

8AM to 12PM EST - Some Central US customers are expected to be impacted.

Nov 16th:

8AM to 12PM EST - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EST - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Oct 15, 17:16 EDT
Nov 16, 2025
LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday 10/25/2025, Saturday 11/15/2025, and Sunday 11/16/2025.

We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.

Oct 25th:

8AM to 12PM EDT - Central Canada customers are expected to be impacted.

Nov 15th:

8AM to 12PM EST - Some Central US customers are expected to be impacted.

Nov 16th:

8AM to 12PM EST - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EST - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Oct 15, 17:18 EDT
Nov 15, 2025
LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 EST
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday 10/25/2025, Saturday 11/15/2025, and Sunday 11/16/2025.

We have allotted four windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.

Oct 25th:

8AM to 12PM EDT - Central Canada customers are expected to be impacted.

Nov 15th:

8AM to 12PM EST - Some Central US customers are expected to be impacted.

Nov 16th:

8AM to 12PM EST - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EST - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Oct 15, 17:20 EDT
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
FullCount November 2025 Release
Completed - The scheduled maintenance has been completed.
Nov 12, 01:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:00 EST
Scheduled - Begin time: November 12th 12:00 AM CDT
End time: November 12th 12:15 AM CDT

FullCount will be performing a monthly release of all applications. All applications will restart during this maintenance window. Users may experience a brief interruption during the restart.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Nov 5, 17:45 EST
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Investigating Outage
Resolved - Heartland has confirmed the issue was resolved completely on their end by 1:20 PM EST and we haven't seen any further impact. We will continue to work with Heartland once they publish their root cause analysis to identify any opportunities for enhancing customer experience based on their findings. If you have any questions, please contact 365 Support.

We apologize for the inconvenience to your business.

365 Retail Markets Support
Nov 10, 16:26 EST
Monitoring - We are beginning to see transaction completion as expected, through the Heartland Payment Gateway. Our team is currently working with Heartland to understand the root cause and get final resolution messaging before we officially resolve this incident.

If you have any questions, please contact 365 Support.

We apologize for the inconvenience to your business.

365 Retail Markets Support
Nov 10, 12:02 EST
Investigating - At approximately 10:30 A.M. EST, 365 Retail Markets began experiencing issues with the Heartland Payment Gateway, specifically impacting MM6 & Pico Devices. Our Team is currently working with Heartland to resolve this issue. More updates will be provided as they become available. If you have any questions, please contact 365 Support.

We apologize for the inconvenience to your business.

365 Retail Markets Support
Nov 10, 11:06 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Order Ahead Degraded Services
Resolved - Our engineering team has resolved the issue impacting order ahead. We continue to work with our AWS partner to assure this issue does not occur again.

Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team

We apologize for any inconvenience

365 Retail Markets
Nov 6, 16:29 EST
Update - We are continuing to investigate this issue.
Nov 6, 12:31 EST
Update - We are continuing to investigate the issues impacting order ahead, and have our technical teams focused on identifying the root cause.

Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team

We apologize for any inconvenience

365 Retail Markets
Nov 6, 11:48 EST
Investigating - 365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders.

We are working to identify and resolve this issue.

Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team

We apologize for any inconvenience

365 Retail Markets
Nov 6, 10:36 EST
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Parlevel VMS Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 00:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:00 EST
Scheduled - Dear Valued Partners,

365 Retail Markets is performing scheduled maintenance on the Parlevel VMS tonight, November 4th at 12:00am and ending at 12:20am EST. During this maintenance, the VMS will be unavailable. We apologize for any inconvenience this may cause.

Once the maintenance is complete, all data will resync automatically, and nothing will be lost. Our teams will be monitoring all systems during the entire process and will address any issues as they arise.

If you see any issues or have any questions, please contact our Support team at support@365smartshop.com or visit https://status.365retailmarkets.com/ for updates.

Thank you,
Nov 3, 18:14 EST
Nov 3, 2025

No incidents reported.

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