All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
Mobile App Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Stockwell Operational
Ops Tool Operational
Global Market Account Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AirVend (AV Live) Server Maintenance Jun 25, 2024 21:00-23:00 EDT
Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on Tuesday, 06/25/2024 beginning at 9:00 pm and ending at 11:00 pm EST.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Posted on May 24, 2024 - 16:56 EDT
V5 (ADM) Server Maintenance Jul 13, 2024 23:00 - Jul 14, 2024 03:00 EDT
Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday, 07/13/2024, beginning at 11:00pm and ending at 3:00am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Posted on Jun 12, 2024 - 13:46 EDT
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on some of our LightSpeed systems on Sunday, 06/09/2024 beginning at 8:00am and ending at 12:00pm EST. Europe and remaining Central US customers are expected to be impacted although during this time all customers may experience intermittent downtime with some Lightspeed services.

We have allotted two windows for maintenance to ensure that if your organization uses our system during this time, we will ensure that your maintenance window takes place in the other window.

Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

May 10, 18:01 EDT
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 06/08/2024 beginning at 8:00am and ending at 12:00pm EST. East US, Central Canada, and some Central US customers are expected to be impacted although during this time all customers may experience intermittent down time with some Lightspeed services.

We have allotted two windows for maintenance to ensure that if your organization uses our system during this time, we will ensure that your maintenance window takes place in the other window.

Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

May 10, 18:00 EDT
Jun 7, 2024
Resolved - Dear Valued Partner,

All mobile app functionality has remained stable throughout the day. If you or your users continue to experience issues, please ensure they have installed the latest mobile app version.

We apologize for the inconvenience this has caused.

365 Retail Markets Support Team

Jun 7, 17:20 EDT
Monitoring - Thank you for your continued patience while we've been working to resolve the 365PayApp Errors. We have released the fix for both Android and Apple users. This will require users to download the latest app version, which typically happens automatically. In some cases, the user will be logged out after the app update. Upon logging back in, all previously impacted functions will be restored.

Our teams will continue to monitor the situation to ensure all issues have been permanently resolved.

We again apologize for any inconvenience.

365 Retail Markets Support Team

Jun 6, 21:31 EDT
Update - We are continuing to work on a fix for this issue.
Jun 6, 15:26 EDT
Update - We are continuing to work on a fix for this issue.
Jun 6, 09:03 EDT
Identified - Thank you for your patience and understanding while we've been working on resolving the 365PayApp Errors. At this time, we've identified the cause, and are actively working to resolve the errors and get back to normal state. Our solution is going through testing and QA and will be ready for release soon.

If a consumers using our 365PayApp reports the following symptoms on the consumer’s smartphone:

-Order Ahead “Uh-oh” error
-Funds incorrect in the app / not updating, however it shows correct on the kiosk
-Unable to add new funds via the app
-Transaction history on the app disappears or appears blank

Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently.

We apologize for any inconvenience

365 Retail Markets Support Team

Jun 5, 15:29 EDT
Update - We are continuing to investigate this issue.
Jun 5, 11:51 EDT
Investigating - 365 Retail Markets began experiencing issues with consumers using our 365PayApp with the following symptoms on the consumer’s smartphone:

-Order Ahead “Uh-oh” error
-Funds incorrect in the app / not updating, however it shows correct on the kiosk
-Unable to add new funds via the app
-Transaction history on the app disappears or appears blank

Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently:

We apologize for any inconvenience

365 Retail Markets Support Team

Jun 5, 11:48 EDT
Jun 6, 2024
Jun 5, 2024
Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.