All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Engage Operational
365 Dining SaaS Operational
365 Catering (Spoonfed) Operational
365 Kitchen Management (Kafoodle) Operational
Impulsify Operational
ImpulsePoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FullCount August 2026 Release Aug 12, 2026 01:00-01:15 EDT

Begin time: August 12th 12:00 AM CDT
End time: August 12th 12:15 AM CDT

FullCount will be performing a monthly release of all applications. All applications will restart during this maintenance window. Users may experience a brief interruption during the restart.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Posted on Aug 03, 2026 - 13:04 EDT

Aug 3, 2026

LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 EDT
Scheduled - Dear Valued Partners,

We will be performing scheduled maintenance on the LightSpeed system on August 1 and August 2, 2026.

To minimize any disruption to your organization, we have scheduled multiple maintenance windows. If your organization's typical usage of the system falls within one of these windows, your maintenance has been scheduled during a different window.

Please note that not all customers will be affected. The resource groups listed below apply only to customers with managed databases. However, the maintenance windows have been reserved to accommodate all applicable maintenance activities.


Aug 1st - 8am to 12pm EDT

Canada Central and Central US customers are expected to be impacted.

Aug 2nd - 8am to 12pm EDT

West Europe customers are expected to be impacted.

Aug 2nd - 9pm to 12pm EDT

East US customers are expected to be impacted.

Once the maintenance is complete all services will resume. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Jul 2, 17:47 EDT

Aug 2, 2026

LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing scheduled maintenance on the LightSpeed system on August 1 and August 2, 2026.

To minimize any disruption to your organization, we have scheduled multiple maintenance windows. If your organization's typical usage of the system falls within one of these windows, your maintenance has been scheduled during a different window.

Please note that not all customers will be affected. The resource groups listed below apply only to customers with managed databases. However, the maintenance windows have been reserved to accommodate all applicable maintenance activities.


Aug 1st - 8am to 12pm EDT

Canada Central and Central US customers are expected to be impacted.

Aug 2nd - 8am to 12pm EDT

West Europe customers are expected to be impacted.

Aug 2nd - 9pm to 12pm EDT

East US customers are expected to be impacted.

Once the maintenance is complete all services will resume. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Jul 2, 17:46 EDT

Aug 1, 2026

LightSpeed Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing scheduled maintenance on the LightSpeed system on August 1 and August 2, 2026.

To minimize any disruption to your organization, we have scheduled multiple maintenance windows. If your organization's typical usage of the system falls within one of these windows, your maintenance has been scheduled during a different window.

Please note that not all customers will be affected. The resource groups listed below apply only to customers with managed databases. However, the maintenance windows have been reserved to accommodate all applicable maintenance activities.


Aug 1st - 8am to 12pm EDT

Canada Central and Central US customers are expected to be impacted.

Aug 2nd - 8am to 12pm EDT

West Europe customers are expected to be impacted.

Aug 2nd - 9pm to 12pm EDT

East US customers are expected to be impacted.

Once the maintenance is complete all services will resume. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Jul 2, 17:44 EDT

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

FullCount Incident Reported - July 26th 2026
Resolved - Dear Valued Partner,

All FullCount systems are now operational. Please reload or reboot your devices if you have not yet done so. Please contact FullCount Support (support@fullcount.net, 800-289-9636) if you have any questions or see any further issues.

We apologize again for this inconvenience and truly appreciate your partnership and patience.

Thank you,

FullCount
Jul 26, 18:12 EDT
Investigating - Dear Valued Partner,

FullCount has received reports of service issues on the following application(s):

Touchscreen
Back Office
Self Service
Resident Portal

We are currently investigating and will provide an update as soon as possible.

Please check https://status.365retailmarkets.com/ for periodic updates.

We apologize for this inconvenience and appreciate your patience.

Thank you,

FullCount
Jul 26, 17:55 EDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

FullCount Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 EDT
Scheduled - Start Time: July 21st­, 2026 11:00 PM CST
End Time: July 22nd, 2026 12:30 AM CST

FullCount's technology team will be performing maintenance on the cloud-hosted environment this evening. The FullCount application is expected to remain online and available during this maintenance but periodic interruptions may occur.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).
Jul 16, 16:46 EDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

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