All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM ? Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Engage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AirVend (AV Live) Server Maintenance Jun 18, 2025 21:00-23:00 EDT

Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on Wednesday, 06/18/2025 beginning at 9:00pm and ending at 11:00pm EDT.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Posted on May 16, 2025 - 14:41 EDT

V5 (ADM) Server Maintenance Jun 28, 2025 23:00 - Jun 29, 2025 03:00 EDT

Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday, 06/28/2025, beginning at 11:00pm and ending at 3:00am EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team

Posted on May 28, 2025 - 12:42 EDT

V5 (ADM) Upcoming Network Infrastructure Updates Jun 30, 2025 00:00-00:01 EDT

Dear Valued Customer,

As part of our efforts to minimize data usage while maintaining standards of security and scalability, we are implementing backend infrastructure updates starting in early June. This update will eliminate the VPN for kiosks and use a modern, scalable networking solution.

The update will happen seamlessly behind the scenes and there should be no negative impacts on your business. However, approximately 1% of kiosks may require onsite assistance to power cycle the router or further troubleshooting. Specific guidance will be provided should this occur.

Our team will monitor closely and provide support as necessary. Thank you for your partnership as we improve our infrastructure.

Sincerely,

365 Support

FAQ
Q: Why are you making this change?
A: Maintaining the VPN tunnel and Meraki telemetry consumes significant data. With cellular networks as the preferred connectivity, this is no longer scalable given the prevalence of low data cellular plans.

Q: What network protocol are you switching to?
A: Amazon MQTT. MQTT has been part of our infrastructure for several years and 10,000+ 365 devices are already using the protocol.

Q: Are the Network Requirements changing?
A: The FQDNs and ports for MQTT and TeamViewer have always been included in the Network Requirements. Therefore, we do not anticipate any modifications will be necessary for upstream firewalls. Additionally, the Network Requirements have always incorporated the *.prod.365rm.us wildcard, which encompasses all infrastructure associated with this change.
We are adding one new FQDN for advanced remote troubleshooting and two new ones for future MQTT scaling, however these would also be covered by the existing wild card.

Q: Will any of my local network settings change impacting WIFI or connected DVRs?
A: No, we’re leaving all local network configuration as is, which includes any existing IP address or subnet scopes, DHCP reservations, SSID and port forwards.

Q: Will my data still be secure over the network?
A: Yes, all data in transit continues to be fully encrypted.

Q: What about locations that are using a full tunnel Meraki VPN template?
A: Locations using a full tunnel template will not be updated to use MQTT.

Q: What about my 365 Dining locations?
A: Dining locations will not be impacted and will continue to use the VPN.

Posted on May 21, 2025 - 17:37 EDT
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - Dear Valued Partners,

The Google Cloud outage, along with the related Snowflake outage, appears to be resolved. All ADM, Parlevel, and Stockwell services have been restored. Although we have not received official confirmation from Google, our 365-monitoring metrics indicate that our services are up and running. Any queued transactions have either caught up or will finish processing shortly. Our teams will continue to monitor performance within our applications while we await a final confirmation from Google that all services have indeed been restored.

Thank you,

365 Support Team

Jun 12, 17:02 EDT
Update - We are continuing to monitor the service outage with Google Cloud and Snowflake that is impacted some of our services.
Jun 12, 16:02 EDT
Update - We are continuing to work on a fix for this issue.
Jun 12, 14:55 EDT
Identified - Dear Valued Partners,

We are aware of services disruptions across Google Cloud, Cloudflare, Snowflake, and other services which may impact the functionality of some 365 Retail Market products.

We will post updates at https://status.365retailmarkets.com when we receive them.

Thank you,

365 Support Team

Jun 12, 14:55 EDT
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 01:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 14:34 EDT
Scheduled - Begin time: June 11th 12:00 AM CDT
End time: June 11th 12:15 AM CDT

FullCount will be performing a monthly release of all applications. All applications will restart during this maintenance window. Users may experience a brief interruption during the restart.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).

Jun 11, 01:00 EDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 06/07/2025 and Sunday, 06/08/2025.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


June 7th:

8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.

June 8th:

8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EDT - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

May 14, 16:19 EDT
Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 06/07/2025 and Sunday, 06/08/2025.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


June 7th:

8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.

June 8th:

8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EDT - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

May 14, 16:18 EDT
Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 06/07/2025 and Sunday, 06/08/2025.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


June 7th:

8AM to 12PM EDT - Central Canada and some Central US customers are expected to be impacted.

June 8th:

8AM to 12PM EDT - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM EDT - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

May 14, 16:16 EDT
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.