All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Stockwell Operational
Ops Tool Operational
Global Market Account Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LightSpeed Server Maintenance Mar 16, 2024 08:00-12:00 EDT
Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 03/16/2024 beginning at 8:00am and ending at 12:00pm EST. East US, Central Canada, and some Central US customers are expected to be impacted although during this time all customers may experience intermittent down time with some Lightspeed services.

We have allotted two windows for maintenance to ensure that if your organization uses our system during this time, we will ensure that your maintenance window takes place in the other window.

Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Posted on Feb 16, 2024 - 16:39 EST
LightSpeed Server Maintenance Mar 17, 2024 08:00-12:00 EDT
Dear Valued Partners,

We will be performing server maintenance on some of our LightSpeed systems on Sunday, 03/17/2024 beginning at 8:00am and ending at 12:00pm EST. Europe and remaining Central US customers are expected to be impacted although during this time all customers may experience intermittent downtime with some Lightspeed services.

We have allotted two windows for maintenance to ensure that if your organization uses our system during this time, we will ensure that your maintenance window takes place in the other window.

Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Posted on Feb 16, 2024 - 16:43 EST
V5 (ADM) Server Maintenance Mar 23, 2024 23:00 - Mar 24, 2024 03:00 EDT
Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday 03/23/2024 beginning at 11:00pm and ending at 3:00am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Posted on Feb 21, 2024 - 12:23 EST
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024
Resolved - Dear Valued Partner,

Thank you so much for your patience! We are all clear! AT&T has resolved their outage. https://about.att.com/pages/network-update
We apologize again for this inconvenience and truly appreciate your partnership and patience.

Thank you,

365 Support Team

Feb 22, 15:39 EST
Identified - Dear Valued Partners,

We are aware of the AT&T Nationwide Outage, which may impact connectivity on certain 365 Retail Market products.

During this outage kiosks using AT&T for cellular connectivity may go into local mode but are expected to recover on their own when connectivity is restored. Please note that consumers will still be able to make purchases at the kiosk while in local mode.

We will post updates at https://status.365retailmarkets.com/ when we receive confirmation from AT&T that the outage has been resolved.

Thank you,

365 Support Team

Feb 22, 09:38 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 EST
Scheduled - Dear Valued Partners,

365 Retail Markets will be performing planned emergency maintenance on the database supporting V5/ADM systems on Saturday, February 17th at 11:00pm and ending at 12:00am EST. The actual expected downtime is 30 minutes; however the entire maintenance window is reserved.

This maintenance is to improve database performance based on guidance from the Amazon Web Services (AWS) technical team.

During this maintenance, kiosks will go into local mode but are expected to recover on their own. Please note that consumers will still be able to make purchases at the kiosk while in local mode. In addition to ADM and Mobile App, you may experience downtime in the inventory app, MyMarketaccount.net and Order Ahead during this maintenance window.

Once the maintenance is complete, all data will resync automatically, and nothing will be lost. Our teams will be monitoring all systems during the entire process and will address any issues as they arise.

If you see any issues or have any questions, please contact our Support team at support@365smartshop.com or visit https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Feb 15, 16:54 EST
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.