All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Resident Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
V5 (ADM) Server Maintenance Feb 15, 2025 23:00 - Feb 16, 2025 03:00 EST
Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday, 02/15/2025, beginning at 11:00pm and ending at 3:00am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team

Posted on Jan 15, 2025 - 16:32 EST
Past Incidents
Jan 19, 2025

No incidents reported today.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Completed - The scheduled maintenance has been completed.
Jan 17, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 EST
Scheduled - FullCount’s hosting provider (Aureon) will be performing a software upgrade on our datacenter managed firewall. Expected down time is 15 minutes, but we reserve the entirety of the maintenance window and ask that you please plan accordingly.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).

Thank you,
The FullCount Team

Jan 15, 17:14 EST
Jan 16, 2025
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 EST
Scheduled - FullCount’s hosting provider (Aureon) will be performing a software upgrade on our datacenter managed firewall. This will be performed during a maintenance window over two nights beginning TONIGHT. Expected down time is 15 minutes, but we reserve the entirety of the maintenance window and ask that you please plan accordingly.

If you have questions or concerns, please contact FullCount Support (support@fullcount.net or (800) 289-9636).

Thank you,
The FullCount Team

Jan 15, 17:11 EST
Jan 15, 2025
Jan 14, 2025
Completed - The scheduled maintenance has been completed.
Jan 14, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 EST
Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on Tuesday, 01/14/2025 beginning at 9:00 pm and ending at 11:00 pm EST.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Dec 15, 21:00 EST
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.