365 Retail Markets - System Status

System Status

All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational

ADM Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Operational

LightSpeed Integration Operational

MyMarketAccount.net Operational

AirVend Vending Operational

AV Live Operational

Payment Gateway Operational

Avanti Markets Operational

AMS Operational

My Market Card Operational

Inventory Portal Operational

Signup Portal Operational

Kiosk Sync Operational

VDI Integrations Operational

LightSpeed Integration Operational

Company Kitchen Operational

Business Trax Operational

Credit Card Gateway Operational

Mobile App Operational

VDI Operational

Lightspeed Operational

Legacy Operational

SmartHQ Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Operational

LightSpeed Integration Operational

LightSpeed Operational

Licensing Portal Operational

Licensing Service Operational

Vision CMS Operational

Azure East DC Operational

Azure Central DC Operational

Azure Europe DC Operational

Azure Central Canada DC Operational

Stockwell Operational

Ops Tool Operational

Global Market Account Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

V5 (ADM) Network Maintenance Sep 30, 2023 23:00 - Oct 1, 2023 03:00 EDT

Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday 09/30/2023 beginning at 11:00pm and ending at 3:00am EDT. The expected downtime is 10 minutes to 4 hours; however, the entire maintenance window is reserved.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team
Posted on Aug 31, 2023 - 09:06 EDT

Past Incidents

Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

Lightspeed Server Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:01 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 17:35 EDT

Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Sunday, 09/24/2023 beginning at 8:00am and ending at 12:00pm EDT.

During this time you may experience intermittent down time with some Lightspeed services.
Once the maintenance is complete all services will resume and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Aug 24, 17:20 EDT

Sep 23, 2023

Lightspeed Server Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 EDT

Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 09/23/2023 beginning at 8:00am and ending at 12:00pm EDT.

During this time you may experience intermittent down time with some Lightspeed services.
Once the maintenance is complete all services will resume and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Aug 24, 17:17 EDT

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

V5 (ADM) Server Maintenance

Completed - Dear Valued Partners,

The scheduled maintenance for tonight (09/16/2023) has been cancelled. During our standard pre-maintenance system checks the upgraded component did not perform as expected and therefore we will reschedule. No production maintenance will be performed tonight. There will be no downtime for ADM, the 365 Inventory Application, or the 365 Pay Application, and kiosks will not go into local mode. All systems will continue to operate normally.

Thank you for your patience and understanding.

365 Support
Sep 16, 21:47 EDT

Scheduled - Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday 09/16/2023 beginning at 11:00pm and ending at 3:00am EDT. The actual expected downtime is 90 minutes; however, the entire maintenance window is reserved.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team
Aug 16, 17:09 EDT