System Status
All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Stockwell Operational
Ops Tool Operational
Stockwell App Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
365 Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 EDT
Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on September 28th, beginning at 6:00 pm and ending at 8:00 pm EDT.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode.

In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team

Aug 24, 15:15 EDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - Dear Valued Customer,

Over the last several weeks we have closely monitored for delayed fundings and have not seen the issue reoccur. We are confident that the infrastructure improvements and transaction processing efficiencies we implemented have addressed the issue at scale. Our monitoring will continue indefinitely, and we will posted updates here if required.

Thank you for your patience and continued understanding.

365 Retail Markets

Sep 26, 12:13 EDT
Update - Dear Valued Customer,

Currently there are no system wide delayed funding issues. We will continue to closely monitor and post updates here if required.

Thank you.

365 Retail Markets

Sep 20, 14:25 EDT
Update - Dear Valued Customer,

Currently there are no system wide delayed funding issues. We will continue to closely monitor and post updates here if required.

Thank you.

365 Retail Markets

Sep 15, 08:01 EDT
Update - Dear Valued Customer,

We have continued working to address sporadic funding delays. We are now running automated scripts every 15 minutes (versus 30 minutes) to catch the very small percentage persisting. We are also implementing a benign server side change this evening to further improve transaction processing. Our teams will continue to closely monitor the systems and post updates here as we have more information to share.

Thank you.
365 Retail Markets

Sep 6, 18:25 EDT
Monitoring - Dear Valued Customer,

We are seeing sporadic instances of funding delays in certain locations and in order to minimize the impact for the consumers, we have automated scripts running every 30 minutes to catch delayed transactions and sync them up immediately. While a vast majority (99.99%) of the transactions are going through the normal process with no delays, these scripts are designed to catch the very small percentage that are slipping through and sync them up automatically.

While AWS infrastructure continues to handle peak loads without any additional issues since implementing changes on 8/17, we never stopped investigating other avenues for efficiencies. Our teams are actively testing these efficiencies now to stop every last delayed transaction and will provide updates here when they have been released to our production environments.

Thank you for your continued patience and understanding.

365 Retail Markets

Sep 2, 14:33 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.