System Status
All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Stockwell Operational
Ops Tool Operational
Global Market Account Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
365 Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
V5 (ADM) Server Maintenance Mar 26, 2023 01:00-04:00 EDT
Dear Valued Partners,

365 will be performing server maintenance on our V5/ADM system on Sunday, 03/26/2023 beginning at 1:00am and ending at 4:00am EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience intermittent downtime in ADM, the 365 Inventory Application, and the 365 Pay Application.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team

Posted on Feb 24, 2023 - 09:19 EST
AirVend (AV Live) Server Maintenance Mar 29, 2023 18:00-20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 2023 - 17:03 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 18:00 EDT
Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on March 29th, beginning at 6:00 pm and ending at 8:00 pm EDT.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Mar 15, 2023 - 16:24 EDT
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023
Completed - The scheduled maintenance has been completed.
Mar 11, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 EST
Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our Legacy (SmartHQ) system on Saturday, March 11th, beginning at 8:00 pm and ending at 11:00 pm EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience intermittent downtime in SmartHQ, Legacy Mobile Inventory, and third-party inventory management integrations.

Once the maintenance is complete all data will resync, and nothing will be lost.

Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team

Feb 24, 09:27 EST
Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.