All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Resident Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
V5 (ADM) Server Maintenance Dec 14, 2024 19:00-20:30 EST
Dear Valued Partners,

365 will be performing maintenance on our V5/ADM system on Saturday, 12/14/2024, beginning at 7:00pm and ending at 8:30am EST.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Posted on Nov 19, 2024 - 17:49 EST
LightSpeed Server Maintenance Dec 21, 2024 08:00-12:00 EST
Update - Dear Valued Partners,

We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Dec 21st:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Dec 22nd:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Nov 14, 2024 - 16:40 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2024 - 17:20 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Nov 16th:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Nov 17th:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Oct 17, 2024 - 17:18 EDT
LightSpeed Server Maintenance Dec 22, 2024 08:00-12:00 EST
Update - Dear Valued Partners,

We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Dec 21st:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Dec 22nd:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Nov 14, 2024 - 16:43 EST
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Nov 16th:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Nov 17th:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Oct 17, 2024 - 17:24 EDT
LightSpeed Server Maintenance Dec 22, 2024 22:00 - Dec 23, 2024 00:00 EST
Update - Dear Valued Partners,

We have rescheduled server maintenance on our LightSpeed system for Saturday, 12/21/2024 and Sunday, 12/22/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Dec 21st:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Dec 22nd:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Nov 14, 2024 - 16:44 EST
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Nov 16th:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Nov 17th:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Oct 17, 2024 - 17:27 EDT
Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 EST
Scheduled - Dear Valued Partners,

We will be performing server maintenance on some of our Company Kitchen systems on Saturday, 11/30/2024 beginning at 10:00pm and ending at 12:00am EST. Impact is expected to be minimal although during this time all customers may experience intermittent downtime with some Company Kitchen services.

Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
CK Support Team

Oct 30, 17:40 EDT
Nov 30, 2024
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Resolved - Dear Valued Partner,

The issue with user fingerprints not scanning has been resolved and is now functioning properly. If you continue to experience any issues, please contact support for further assistance.

We apologize for this inconvenience and appreciate your patience.

Thank you,

365 Retail Markets

Nov 26, 16:57 EST
Identified - Thank you for your patience and understanding while we've been investigating the root cause of our Avanti platform with user fingerprints not scanning. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality.

We apologize for this inconvenience and appreciate your patience.

Thank you,

365 Retail Markets

Nov 26, 13:42 EST
Update - Dear Valued Partner,

365 received reports of issues on our Avanti platform, which is impacting fingerprints not scanning. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please note, market card scans and credit card payments are not affected and are functioning normally.

Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption.

We apologize for this inconvenience and appreciate your patience.

Thank you,

365 Retail Markets

Nov 26, 10:52 EST
Investigating - We are currently experiencing an issue on our Avanti platform with user fingerprints not scanning. Our development team is actively working to resolve it as quickly as possible. Please note that market card scans and credit card payments are not affected and are functioning normally.

We sincerely apologize for the disruption in your business.

365 Retail Markets

Nov 26, 10:48 EST
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.