System Status
All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.com Operational
Stockwell Operational
Ops Tool Operational
Stockwell App Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
AirVend Service Operational
365 Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Dear Valued Customer,

At this time, all systems are stable. We will continue to monitor the situation to ensure nothing further arises.

Thank you,
- 365 Support Team
May 6, 20:44 EDT
Monitoring - Dear Valued Customer,

We appreciate your patience as we continue to work through the issue at hand. At this time, we are monitoring the situation as we work towards an all clear.

Thank you,
-365 Support Team
May 6, 17:21 EDT
Identified - Dear Valued Customer,

We have identified the issue and are actively working to implement a fix. We will continue to provide updates here.

Thank you,
- 365 Support Team
May 6, 14:42 EDT
Update - Dear Valued Customers,

We are still actively investigating this issue and apologize for any inconvenience this has caused. We will continue to provide updates here as we make further progress.

Thank you,
- 365 Support Team
May 6, 12:20 EDT
Investigating - Dear Valued Customer,

We are currently experiencing issues with ADM kiosks showing offline or in local mode. Note that effected devices will still be able to make purchases. During the outage, reporting may not reflect recent sales but once we are back live, all data will sync.

Thank you,
- 365 Support Team
May 6, 09:53 EDT
Resolved - Dear Valued Customer,

We have resolved this issue at this time. Once again, we apologize for the inconvenience this has caused.

Thank you,
- 365 Support Team
May 6, 14:40 EDT
Update - Dear Valued Customers,

We are still actively investigating this issue and working closely with Heartland to resolve as quickly as possible. We apologize for any inconvenience this has caused.

Thank you,
- 365 Support Team
May 6, 12:21 EDT
Identified - Dear Valued Customers,

We have identified an issue in which consumers are unable to add a new credit card to their GMA accounts as well as mymarketaccount.net.

Please note that we are actively working towards a resolution and will continue to provide further updates as we continue to work through this.

Thank you,
-365 Support Team
May 6, 08:59 EDT
May 5, 2021
Resolved - Dear Valued Customer,

This issue has been resolved and all systems are operational!

Thank you,
-365 Support Team
May 5, 14:30 EDT
Identified - Dear Valued Customer,
We are currently experiencing issues with adding new credit cards to accounts. Please note that we are working with Heartland to have this resolved as quickly as possible.

Thank you,
-365 Support Team
May 5, 14:18 EDT
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.