365 Retail Markets - System Status

System Status

All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational

ADM Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Operational

LightSpeed Integration Operational

MyMarketAccount.net Operational

Legacy Operational

SmartHQ Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Operational

LightSpeed Integration Operational

Stockwell Operational

Ops Tool Operational

Global Market Account Operational

AirVend Vending Operational

AV Live Operational

Payment Gateway Operational

365 Company Kitchen Operational

Business Trax Operational

Credit Card Gateway Operational

Mobile App Operational

VDI Operational

Lightspeed Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

V5 (ADM) Server Maintenance Mar 26, 2023 01:00-04:00 EDT

Dear Valued Partners,

365 will be performing server maintenance on our V5/ADM system on Sunday, 03/26/2023 beginning at 1:00am and ending at 4:00am EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience intermittent downtime in ADM, the 365 Inventory Application, and the 365 Pay Application.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team
Posted on Feb 24, 2023 - 09:19 EST

AirVend (AV Live) Server Maintenance Mar 29, 2023 18:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 2023 - 17:03 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 18:00 EDT

Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on March 29th, beginning at 6:00 pm and ending at 8:00 pm EDT.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team
Mar 15, 2023 - 16:24 EDT

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

Legacy (SmartHQ) Server Maintenance

Completed - The scheduled maintenance has been completed.
Mar 11, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 EST

Scheduled - Dear Valued Partners,

365 will be performing server maintenance on our Legacy (SmartHQ) system on Saturday, March 11th, beginning at 8:00 pm and ending at 11:00 pm EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience intermittent downtime in SmartHQ, Legacy Mobile Inventory, and third-party inventory management integrations.

Once the maintenance is complete all data will resync, and nothing will be lost.

Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team
Feb 24, 09:27 EST

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.