365 Retail Markets - System Status

System Status

All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational

ADM Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Operational

LightSpeed Integration Operational

MyMarketAccount.net Operational

Legacy Operational

SmartHQ Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Operational

LightSpeed Integration Operational

Stockwell Operational

Ops Tool Operational

Stockwell App Operational

AirVend Vending Operational

AV Live Operational

Payment Gateway Operational

365 Company Kitchen Operational

Business Trax Operational

Credit Card Gateway Operational

Mobile App Operational

VDI Operational

Lightspeed Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Legacy (SmartHQ) Server Maintenance Dec 3, 2022 20:00-23:00 EST

Dear Valued Partners,

365 will be performing server maintenance on our Legacy (SmartHQ) system on Saturday, December 3rd, beginning at 8:00 pm and ending at 11:00 pm EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.

In addition, you may experience intermittent downtime in SmartHQ, Legacy Mobile Inventory, and third-party inventory management integrations.

Once the maintenance is complete all data will resync, and nothing will be lost.

Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team
Posted on Nov 18, 2022 - 16:39 EST

AirVend (AV Live) Server Maintenance Dec 28, 2022 18:00-20:00 EST

Dear Valued Partners,

365 will be performing server maintenance on our AirVend system on December 28th, beginning at 6:00 pm and ending at 8:00 pm EDT.

During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode.

In addition, you may experience intermittent downtime in AV Live.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
365 Support Team
Posted on Nov 18, 2022 - 16:44 EST

Past Incidents

Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.