365 Retail Markets - System Status

System Status

GMA - Delays in updating funding transactions

Update - Dear Valued Customer,

We have closely monitored our environments today during peak periods (historically 1 – 3pm EDT) and no new issues have occurred.

We will continue to closely monitor the situation to ensure the measures we put in place last night continue to perform as expected.

Thank you,
365 Retail Markets
Aug 18, 15:16 EDT

Monitoring - Thank you for your patience and understanding while we have been working to resolve the intermittent delayed funding transactions issue.

Wednesday night we implemented additional changes as suggested by AWS to improve fluctuating load management. We will continue to work with Amazon and closely monitor during peak periods which are generally between 1 – 3pm EDT. If we see the issue resurface, we will update the status here accordingly.

Thank you,

365 Retail Markets
Aug 18, 08:15 EDT

Investigating - Dear Valued Customer,

As you know, last week we implemented several changes based on recommendations from Amazon Web Services (AWS) to address the delayed funding issues. Unfortunately, after a few days of normal processing without delays, this issue resurfaced earlier today and we are working actively with Amazon Web Services (AWS) support to identify the root cause and address it.

Please be reassured that we have all-hands-on-deck to find and fix the root of the issue as soon as possible so that it doesn’t resurface again. As soon as we fix the issue, we will provide a detailed root cause along with the remedial measures we are putting in place to address it.

We apologize again for this inconvenience and truly appreciate your partnership and patience.

Important Note: No funding data has been lost during the updating delay.

Thank you,
365 Retail Markets
Aug 17, 17:51 EDT

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Degraded Performance

ADM Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Degraded Performance

LightSpeed Integration Operational

MyMarketAccount.net Operational

Legacy Degraded Performance

SmartHQ Operational

Credit Card Gateway Operational

VDI Integrations Operational

Global Market Accounts Degraded Performance

LightSpeed Integration Operational

Stockwell Operational

Ops Tool Operational

Stockwell App Operational

AirVend Vending Operational

AV Live Operational

Payment Gateway Operational

365 Company Kitchen Operational

Business Trax Operational

Credit Card Gateway Operational

Mobile App Operational

VDI Operational

Lightspeed Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

V5 Server Maintenance Sep 18, 01:00-04:00 EDT

Dear Valued Partners,

365 will be performing server maintenance on our V5/ADM system on Sunday, 09/18/2022 beginning at 1:00am and ending at 4:00am EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience intermittent downtime in ADM, the 365 Inventory Application, and the 365 Pay Application.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view 365 Retail Markets - System Status for outage updates.

Thank you,
365 Retail Markets
Posted on Aug 15, 18:42 EDT

Past Incidents

Aug 18, 2022

Unresolved incident: GMA - Delays in updating funding transactions.

Aug 17, 2022

GMA - Delays in updating funding transactions

Resolved - Dear Valued Customer,

As you know, last week we implemented several changes based on recommendations from Amazon Web Services (AWS) to address the delayed funding issues. Unfortunately, after a few days of normal processing without delays, this issue resurfaced earlier today and we are working actively with Amazon Web Services (AWS) support to identify the root cause and address it.

Please be reassured that we have all-hands-on-deck to find and fix the root of the issue as soon as possible so that it doesn’t resurface again. As soon as we fix the issue, we will provide a detailed root cause along with the remedial measures we are putting in place to address it.

We apologize again for this inconvenience and truly appreciate your partnership and patience.

Important Note: No funding data has been lost during the updating delay.

Thank you,
365 Retail Markets
Aug 17, 14:00 EDT

Aug 16, 2022

No incidents reported.

Aug 15, 2022

GMA - Delays in updating funding transactions

Resolved - Dear Valued Customer,

We have been closely monitoring our environments since last week and have seen no new occurrences of delayed funding transactions. All systems are functioning as expected. We apologize for this inconvenience and truly appreciate your partnership and patience.

Thank you,

365 Retail Markets
Aug 15, 18:19 EDT

Monitoring - Dear Valued Customer,

Thank you for your patience and understanding while we have been working to resolve the intermittent delayed funding transactions issue.

We have been all-hands-on-deck to not only continue operation in your markets, but also find and fix the root cause of the problem.

Wednesday night we escalated the issue to Amazon Web Services (AWS) and we implemented the changes they suggested to improve fluctuating load management. We have closely monitored our environments, today, and no new issues have occurred.

Additionally, tonight we are making changes to our batch processing size to handle peak periods more efficiently.

We will continue to closely monitor the situation and make additional changes to improve our environment's resiliency as required.

Thank you,
365 Retail Markets
Aug 11, 16:31 EDT

Investigating - Dear Valued Customers,

Global Market Accounts (GMA) has been experiencing intermittent delays in updating funding transactions, averaging anywhere between 30 and 60 minutes. This slowness is unexpectedly being caused from network throttling by Amazon Web Services (AWS). Our leadership, development and operations teams are actively working with AWS to determine the root cause to eliminate these intermittent delays.

Important Note: No funding data has been lost during the updating delay.

We will provide further updates as we progress.

Thank you,
365 Retail Markets
Aug 11, 08:00 EDT

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.