All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
Global Market Accounts Operational
LightSpeed Integration Operational
Mobile App Operational
MyMarketAccount.net Operational
Network Connectivity Operational
Order Ahead Operational
VDI Integrations Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Parlevel Operational
VMS Operational
Stock App Operational
Koin App Operational
Link Operational
Smart Coolers Operational
Breeze Operational
Global Market Account Operational
PicoCV Operational
Stockwell Operational
FullCount Operational
Touchscreen Operational
Back Office Operational
Self Service Operational
Resident Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LightSpeed Server Maintenance Nov 16, 2024 08:00-12:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2024 - 17:20 EDT
Scheduled - Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Nov 16th:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Nov 17th:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Oct 17, 2024 - 17:18 EDT
LightSpeed Server Maintenance Nov 17, 2024 08:00-12:00 EST
Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Nov 16th:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Nov 17th:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Posted on Oct 17, 2024 - 17:24 EDT
LightSpeed Server Maintenance Nov 17, 2024 22:00 - Nov 18, 2024 00:00 EST
Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 11/16/2024 and Sunday, 11/17/2024.

We have allotted three windows for maintenance to ensure that your organization experiences minimal downtime. We have also ensured that if your normal use time of the system occurs during one of these windows, that your maintenance will take place in another window.


Nov 16th:

8AM to 12PM - Central Canada and some Central US customers are expected to be impacted.

Nov 17th:

8AM to 12PM - West Europe and remaining Central US customers are expected to be impacted.

10PM to 12AM - East US customers are expected to be impacted.


Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team

Posted on Oct 17, 2024 - 17:27 EDT
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Completed - The scheduled maintenance has been completed.
Oct 15, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 17:17 EDT
Scheduled - Dear Valued Partners,

365 Retail Markets will be performing emergency maintenance on the network supporting V5/ADM systems on Tuesday, October 15th at 9:00pm and ending at 9:30pm EDT. There is no expected downtime however, the maintenance window is reserved.

During this maintenance, a subset of kiosks may briefly go into local mode but are expected to recover on their own. Please note that consumers will still be able to make purchases at the kiosk while in local mode.

Once the maintenance is complete, all data will resync automatically, and nothing will be lost. Our teams will be monitoring all systems during the entire process and will address any issues as they arise.

If you see any issues or have any questions, please contact our Support team at support@365smartshop.com or visit https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Oct 15, 17:16 EDT
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Resolved - This incident has been resolved.
Oct 9, 10:10 EDT
Identified - Dear Valued Partner,

FullCount has received reports of service issues on the following application(s):

- Touchscreen

Requisition printing is not operating properly for a subset of our customers. We are currently working on a solution.

Please check https://status.365retailmarkets.com/ for periodic updates.

We apologize for this inconvenience and appreciate your patience.

Thank you,

FullCount

Oct 9, 09:44 EDT
Oct 8, 2024

No incidents reported.