System Status
All Systems Operational

About This Site

Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.

V5 Platform Operational
ADM Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
MyMarketAccount.net Operational
AirVend Vending Operational
AV Live Operational
Payment Gateway Operational
Avanti Markets Operational
AMS Operational
My Market Card Operational
Inventory Portal Operational
Signup Portal Operational
Kiosk Sync Operational
VDI Integrations Operational
LightSpeed Integration Operational
Company Kitchen Operational
Business Trax Operational
Credit Card Gateway Operational
Mobile App Operational
VDI Operational
Lightspeed Operational
Legacy Operational
SmartHQ Operational
Credit Card Gateway Operational
VDI Integrations Operational
Global Market Accounts Operational
LightSpeed Integration Operational
LightSpeed Operational
Licensing Portal Operational
Licensing Service Operational
Vision CMS Operational
Azure East DC Operational
Azure Central DC Operational
Azure Europe DC Operational
Azure Central Canada DC Operational
Stockwell Operational
Ops Tool Operational
Global Market Account Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LightSpeed Server Maintenance Jun 10, 2023 07:00-11:00 EDT
Dear Valued Partners,

We will be performing server maintenance on our LightSpeed system on Saturday, 06/10/2023 beginning at 7:00am and ending at 11:00am EDT.

During this time you may experience intermittent down time with the The LightSpeed licensing system.

Once the maintenance is complete any licensing attempts will resume as normal and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
LightSpeed Support Team
Posted on May 11, 2023 - 16:01 EDT
Company Kitchen - Server Maintenance Jun 28, 2023 23:00 - Jun 29, 2023 02:00 EDT
Dear Valued Partners,

Company Kitchen will be performing server maintenance on our CK/Business Tracks system on Wednesday, 06/28/2023 beginning at 11:00pm and ending at 2:00am EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience intermittent downtime in Business Tracks and the mobile applications.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at cksupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
CK Support Teams
Posted on May 26, 2023 - 16:17 EDT
Past Incidents
May 29, 2023

No incidents reported today.

May 28, 2023
V5 (ADM) Network Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 01:00 EDT
Scheduled - Dear Valued Partners,
365 Retail Markets will be performing network maintenance impacting our V5/ADM system this Sunday, May 28, 2023, beginning at 1:00 a.m. and ending at 3:00 a.m. EDT. The expected downtime is 10 minutes; however, the full length of the maintenance window is reserved.
During this time, kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while it is operating in local mode.
Upon completion of the maintenance, all data will resync. Our teams will be monitoring all systems during the entire process.
If you encounter issues or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
May 24, 09:51 EDT
May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Company Kitchen - Server Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 EDT
Scheduled - Dear Valued Partners,

Company Kitchen will be performing server maintenance on our CK/Buisness Tracks system on Tuesday, 05/24/2023 beginning at 1:00am and ending at 4:00am EDT.

During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience intermittent downtime in Buisness Tracks and the mobile applications.

Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.

If you see any issues arise or have any questions, please contact our support team at cksupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.

Thank you,
CK Support Teams
Apr 24, 16:54 EDT
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

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