All Systems Operational
About This Site
Welcome to the 365 Retail Markets status page. Our systems status center has been created to keep you and your customers in the know. When there is maintenance, an outage, or a new system update, we will post information and keep you apprised here! Please save this page to your favorites and feel free to reach out to us at any time.
V5 Platform
Operational
ADM
Operational
Credit Card Gateway
Operational
VDI Integrations
Operational
Global Market Accounts
Operational
LightSpeed Integration
Operational
MyMarketAccount.net
Operational
Mobile App
Operational
AirVend Vending
Operational
AV Live
Operational
Payment Gateway
Operational
Avanti Markets
Operational
AMS
Operational
My Market Card
Operational
Inventory Portal
Operational
Signup Portal
Operational
Kiosk Sync
Operational
VDI Integrations
Operational
LightSpeed Integration
Operational
Company Kitchen
Operational
Business Trax
Operational
Credit Card Gateway
Operational
Mobile App
Operational
VDI
Operational
Lightspeed
Operational
Legacy
Operational
SmartHQ
Operational
Credit Card Gateway
Operational
VDI Integrations
Operational
Global Market Accounts
Operational
LightSpeed Integration
Operational
LightSpeed
Operational
Licensing Portal
Operational
Licensing Service
Operational
Vision CMS
Operational
Azure East DC
Operational
Azure Central DC
Operational
Azure Europe DC
Operational
Azure Central Canada DC
Operational
Parlevel
Operational
VMS
Operational
Stock App
Operational
Koin App
Operational
Link
Operational
Stockwell
Operational
Ops Tool
Operational
Global Market Account
Operational
FullCount
Operational
Touchscreen
Operational
Back Office
Operational
Self Service
Operational
Resident Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LightSpeed Server Maintenance
Sep 8, 2024 08:00-12:00 EDT
Dear Valued Partners,
We will be performing server maintenance on some of our LightSpeed systems on Sunday, 09/08/2024 beginning at 8:00am and ending at 12:00pm EDT. Europe and remaining Central US customers are expected to be impacted although during this time all customers may experience intermittent downtime with some Lightspeed services.
We have allotted two windows for maintenance to ensure that if your organization uses our system during this time, we will ensure that your maintenance window takes place in the other window.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 09, 2024 - 14:48 EDT
We will be performing server maintenance on some of our LightSpeed systems on Sunday, 09/08/2024 beginning at 8:00am and ending at 12:00pm EDT. Europe and remaining Central US customers are expected to be impacted although during this time all customers may experience intermittent downtime with some Lightspeed services.
We have allotted two windows for maintenance to ensure that if your organization uses our system during this time, we will ensure that your maintenance window takes place in the other window.
Once the maintenance is complete all services will resume, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at lightspeedsupport@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
LightSpeed Support Team
Posted on Aug 09, 2024 - 14:48 EDT
AirVend (AV Live) Server Maintenance
Sep 24, 2024 21:00-23:00 EDT
Dear Valued Partners,
365 will be performing server maintenance on our AirVend system on Tuesday, 09/24/2024 beginning at 9:00 pm and ending at 11:00 pm EDT.
During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.
Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Aug 24, 2024 - 20:55 EDT
365 will be performing server maintenance on our AirVend system on Tuesday, 09/24/2024 beginning at 9:00 pm and ending at 11:00 pm EDT.
During this maintenance, the devices will go into local mode and recover on their own. Please note that your customers will still be able to make purchases on the devices while in local mode. In addition, you may experience intermittent downtime in AV Live.
Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Aug 24, 2024 - 20:55 EDT
V5 (ADM) Server Maintenance
Oct 5, 2024 23:00 - Oct 6, 2024 03:00 EDT
Dear Valued Partners,
365 will be performing maintenance on our V5/ADM system on Saturday, 10/05/2024, beginning at 11:00pm and ending at 3:00am EDT.
During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.
In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Sep 05, 2024 - 17:15 EDT
365 will be performing maintenance on our V5/ADM system on Saturday, 10/05/2024, beginning at 11:00pm and ending at 3:00am EDT.
During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode.
In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process.
If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates.
Thank you,
365 Support Team
Posted on Sep 05, 2024 - 17:15 EDT