Avanti kiosks reporting offline in AMS

Incident Report for 365 Retail Markets - System

Resolved

Dear Valued Partner,

A fix has been successfully applied, and kiosks in AMS are now reporting the correct online or offline status.

Our engineering teams will continue to monitor the services to ensure kiosk continue reporting status accurately.

We appreciate your patience and understanding while our teams worked to resolve this incident.

Thank you,
365 Retail Markets

Posted Aug 21, 2026 - 10:28 EDT

Investigating

Dear Valued Partner,

We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear offline, similar to behavior experienced on 8/18. The affected kiosks remain online and operational, and are continuing to process sales normally.

Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible.

Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution.

We apologize for any confusion or inconvenience this may cause and appreciate your patience.

Thank you,
365 Retail Markets

Posted Aug 21, 2026 - 09:57 EDT

This incident affected: Avanti Markets (AMS).