V5 (ADM) Emergency Server Maintenance

Scheduled Maintenance Report for 365 Retail Markets - System

Completed

The scheduled maintenance has been completed.

Posted May 18, 2026 - 23:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 18, 2026 - 22:00 EDT

Scheduled

Dear Valued Partners,

365 Retail Markets will perform planned emergency maintenance on the V5/ADM systems on Monday, May 18, from 10:00 p.m. to 11:00 p.m. EDT. Expected downtime is approximately 30 minutes, although the full maintenance window is reserved.

During this time, the following services will be temporarily unavailable: ADM, Global Market Accounts, the 365pay mobile app (including Order Ahead), MyMarketAccount.net, and mobile inventory. Kiosks may enter local mode and are expected to recover automatically. Consumers will still be able to make purchases at kiosks while they are in local mode.

After maintenance is complete, all data will resync automatically, and no data will be lost. Our teams will monitor all systems throughout the process and address any issues that arise.

If you experience any issues or have questions, please contact our Support team at support@365smartshop.com or visit https://status.365retailmarkets.com/ for updates.

Thank you,

365 Support Team

Posted May 18, 2026 - 11:58 EDT

This scheduled maintenance affected: V5 Platform (ADM, Global Market Accounts, Mobile App, MyMarketAccount.net, Order Ahead, VDI Integrations) and Smart Coolers (Global Market Account).