We have closely monitored our environments since implementing changes on 8/17 as suggested by AWS and no new issues have occurred.
Our teams will continue to closely monitor indefinitely through enhanced logging and alerting.
We apologize again for this inconvenience and truly appreciate your partnership and patience.
Thank you. 365 Retail Markets
Posted Aug 26, 2022 - 16:06 EDT
Update
Dear Valued Customer,
Currently there are no system wide delayed funding issues. We will continue to closely monitor and post updates here as required.
Thank you,
365 Retail Markets
Posted Aug 23, 2022 - 19:13 EDT
Update
Dear Valued Customer,
We have continued to closely monitor our environments today and no new issues have occurred.
We will monitor the situation throughout the weekend to ensure all transactions process as expected without delay.
Thank you for your patience and understanding. 365 Retail Markets
Posted Aug 19, 2022 - 15:03 EDT
Update
Dear Valued Customer,
We have closely monitored our environments today during peak periods (historically 1 – 3pm EDT) and no new issues have occurred.
We will continue to closely monitor the situation to ensure the measures we put in place last night continue to perform as expected.
Thank you, 365 Retail Markets
Posted Aug 18, 2022 - 15:16 EDT
Monitoring
Thank you for your patience and understanding while we have been working to resolve the intermittent delayed funding transactions issue.
Wednesday night we implemented additional changes as suggested by AWS to improve fluctuating load management. We will continue to work with Amazon and closely monitor during peak periods which are generally between 1 – 3pm EDT. If we see the issue resurface, we will update the status here accordingly.
Thank you,
365 Retail Markets
Posted Aug 18, 2022 - 08:15 EDT
Investigating
Dear Valued Customer,
As you know, last week we implemented several changes based on recommendations from Amazon Web Services (AWS) to address the delayed funding issues. Unfortunately, after a few days of normal processing without delays, this issue resurfaced earlier today and we are working actively with Amazon Web Services (AWS) support to identify the root cause and address it.
Please be reassured that we have all-hands-on-deck to find and fix the root of the issue as soon as possible so that it doesn’t resurface again. As soon as we fix the issue, we will provide a detailed root cause along with the remedial measures we are putting in place to address it.
We apologize again for this inconvenience and truly appreciate your partnership and patience.
Important Note: No funding data has been lost during the updating delay.
Thank you, 365 Retail Markets
Posted Aug 17, 2022 - 17:51 EDT
This incident affected: Legacy (Global Market Accounts) and V5 Platform (Global Market Accounts).